Return and Refund (Anglais)

//  Return or exchange //

 

Return: Returns can take place if the product is damaged, if it does not correspond to User’s order or if it does not correspond to the user’s liking. You will have a right to return an item purchased on the website within fourteen (14) days from the date of delivery.

The cost of return will be the User’s responsibility (Post or Transporter), unless it is for an exchange of any piece or if the package delivered does not conform to the original order, or it is damaged. Only then will we cover those costs.

Nomadiya.com accepts exchanges, for a new size/color or different item. User will have to go through the Return & Refund procedure mentioned above.

You must take reasonable care of all goods in your possession and return them to Company unused, unworn, unwashed, and undamaged. They must be returned in their original packaging and in original condition, including: hangers, hangtags on garments, shoe boxes, dust bags, cases, and gift boxes.

The user must contact the company directly by sending an email to info@nomadiya,com in all cases of Returns and Refunds.

After approval, the piece/s should be sent (by any transporter of choice) to this address:

 NOMADIYA chez NEOLYS - Adresse : Parc d'activités de Parisud 1 (jaune) - Garonor 607/610 - Boulevard d'Italie - 77127 LIEUSAINT

When returning item to mentioned address, User must print order confirmation and put it in the Parcel/Package. Order Confirmation can be found in User’s “order history” on the website.

 

In case a return is done after 14 days, reimbursement to the User cannot take place.

 

The return of the items is the User’s responsibility, if any problem occurs during return delivery the Company is not held responsible.

 

Kindly save your tracking number for your return shipment.

 

Reimbursements: after the User returns the item, the company will take 5 to 10 days to process the returned package and verify that the returned item is unused, unworn, unwashed, and undamaged. Only then will the User be reimbursed.  The company will send an email to the User when and if the Reimbursement takes place.

Reimbursement will be made through The original mode of payment.

 

Kindly save your tracking number for your return shipment.

 

Cancellation:  You can only cancel items or orders that haven't entered the shipping process yet. Afterwards, in case of cancelation User will have to go through the Return or Refund procedure mentioned above. 

Company will not accept any responsibility for any wear and tear, accidental damage, or failure on your behalf, or any third party, to adhere to any written recommendation provided in relation to the goods.